Norfolk Project Co-Ordinator


Job Title: Project Co-Ordinator – Norfolk

Location: County-wide across Norfolk including on-site at hospitals – NNUH, JPUH, QEHKL, and Norfolk Hearts Milk Bank – Hellesdon Hospital, Norwich

Start date: June 2024

Hours: 0.8 full time equivalent. Flexible hours possible to suit project needs and candidate within 8:00am-5:00pm, Monday-Friday.

Contract: Fixed term to end of March 2025, 3 month probation period 

Hourly rate: £18.10-£21.80 depending on experience

Reports to: Director of Lactation Services, with oversight from HMF Directors  

Role Summary:
Are you an experienced lactation support professional (IBCLC) who is passionate about supporting women and families with breastfeeding and infant feeding? We have an exciting opportunity to join our dynamic team for a one year fixed-term contract to develop a unique early intervention pathway to provide breastfeeding support alongside donor milk provision to families across Norfolk. Reporting directly to the Hearts Milk Bank Director of Lactation Services, the Project Coordinator will play an integral role in expanding the delivery of milk banking services across the county, liaising closely with local healthcare teams, support groups and the HMB team.
The Project Coordinator will build relationships with and align key local stakeholders to provide a joined-up approach to service provision, creating a supportive team that serves communities across Norfolk, giving more families access to information and support. The role will involve travel across the county to provide antenatal and postnatal support to families, as well as liaison with local services to deliver the service and identify opportunities for future service provision.
Data collection will need to be embedded into every aspect of the role, with project update reporting, outcome/impact assessment and attendance at team meetings and Infant Feeding Workstream meetings supporting the wider partnership approach to improving infant feeding experiences in Norfolk.
We are looking for a motivated, experienced and compassionate individual with excellent communication skills and clinical knowledge from a healthcare environment. You will have supported families in a range of different circumstances including those with complex infant feeding needs, and you will be committed to delivering personalised support to families. You will also have an understanding of the work we do at the Human Milk Foundation and Hearts Milk Bank and the role in supporting infant and maternal health that milk banking services play.
Support will be offered in the form of training and regular supervision and we encourage developing independence and autonomy alongside the support of senior team members.


Key Responsibilities:
  • Liaising with clinical services in Norfolk to support families with access to donor human milk.
  • Delivering lactation support to families across Norfolk in person and via phone/video call, including developing a feeding plan, explaining donor milk use to families, monitoring progress, managing expectations and recording outcomes.
  • Liaising with the Hub Coordinator, Norfolk Bloodbikes and other stakeholders to manage collections and deliveries of donated human milk to and from the Norfolk Hub, with occasional requirement to attend hub and safely store and categorise the incoming milk.
  • Managing a team of local volunteers, monitoring availability and supporting the recruitment of additional volunteers.
  • Maintaining documentation and communication with the HMB team, with regular project updates and data reporting.
  • Following and maintaining high standards regarding health and safety protocols & hygiene.
  • Maintaining data protection of milk donors and recipient families, ensuring confidentiality at all times.
  • Participating in and delivering training to healthcare teams and support groups.
  • Developing and strengthening local relationships with third sector and NHS organisations and identifying opportunities for collaboration and partnerships to help raise awareness of the project / deliver the service.
  • Joining team and Infant Feeding Workstream meetings, supporting the wider partnership approach to improving infant feeding experiences in Norfolk.


Person specification – please click here to download

Please send your CV, two references and a covering email, to

The HMF is committed to promoting equal opportunities in employment and volunteer recruitment.